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Find Your Food Freedom Terms & Conditions

Standard Terms of Business

1. Services

All services are provided by Rachel Fletcher Nutrition.

Rachel Fletcher Nutrition provides nutrition advice and counselling. The services provided under these terms of business relate to the Find Your Food Freedom programme where you will get:

1 initial one to one consultation via Zoom lasting 75 minutes. This call with be a fact-finding, goal setting and an introduction to the programme, including use of the Intuitive Eating Scale (IES-2) as a benchmark.

Then 7 one to one calls via Zoom each lasting 50 mins. These consultations will cover the 8 pillars of the programme, based on the principles of Intuitive Eating.

Follow-up notes with action steps.

Provision of between session activities and resources.

Between session support via email and/or Voxer.

Should you have any specific goals or aims in mind which are not listed above then these will need to be agreed in advance.

It is important that you are aware that success is dependent on you committing to the programme and taking an active part in the consultations and the between session activities.

In addition, please be advised that nutrition consultations are not a substitute for professional medical treatment. Rachel is not a medical doctor and does not diagnose medical conditions but may help manage them through dietary recommendations. This programme is not a substitute for professional counselling or therapy. You therefore understand that Rachel Fletcher Nutrition may refuse to continue the consultations if deemed inappropriate due to a lack of medical treatment for a serious condition, or any other reason. You also understand that Rachel Fletcher Nutrition is unable to work with clients who have an active eating disorder.

You are responsible for their own internet connection for Zoom consultations. Time lost during a session to connectivity issues will not be made up for at the end of a session.

Whilst many clients experience a transformation in their health, their relationship with food and body image as a result of our services, we offer no guarantees. Each person is different and results may vary.

All services provided are limited to a specific period which will be agreed in advance with a specific start and end date confirmed.

All services are performed by Rachel Fletcher Nutrition. No services are outsourced.

2. Fees and Payment Terms

The fee for this programme are charged in advance. VAT is not charged and there are no additional expenses.

Payment is due upon signing up to the programme. If paying by instalments, payment will be taken automatically each month via standing order from the account you choose when you enrol into the programme. There is no joining fee.

The additional sums attached to the payment by instalment option do not represent a penalty credit sum but reflect the cost for the administrative time which Rachel Fletcher Nutrition is required to pay for the additional steps taken to manage payments by instalment.

In accepting the terms of this agreement, the client is confirming to pay the entire programme fee.

Any outstanding sums become an unpaid debt. Rachel Fletcher Nutrition reserve their right to seek statutory interest on any unpaid debts.


3. Intellectual Property Rights

Rachel Fletcher Nutrition retains all copyright in any document prepared in the course of carrying out any services on your behalf.  Should you wish to use the document for additional purposes a licence fee can be agreed.


4. Communications

Communication with you outside of Zoom consultations will be via email or Voxer, unless otherwise agreed in advance. Electronic communications are not totally secure and I cannot be held responsible for damage or loss caused by viruses. Usual business hours are 9am until 6pm, Monday to Friday. Outside of these times responses to any communications may not be read or responded to. Rachel Fletcher Nutrition will aim to respond to any communications as soon as possible, and in any case, within 48 hours of receipt. Please be aware that as part of the content strategy for Rachel Fletcher Nutrition, social media posts may be uploaded to social channels outside of these hours.


5. Data Protection

Rachel Fletcher Nutrition are committed to protecting your data. Our privacy policy is available at


6. Confidentiality and Retention of Information

Communications between us are confidential. I will take all reasonable steps not to disclose personal information about you, save for in circumstances as required by law or by me to perform the internal operations of my business, such as disclosure to an accountant.

Documents and information in relation to your matters will not be held longer than required by insurance provider and GDPR obligations.


7. Complaints and Refunds

Rachel Fletcher Nutrition is committed to providing you with a high-quality service that is both efficient and effective. However, should there be any cause for complaint in relation to any aspect of our service, please contact Rachel Fletcher via email; I agree to look into your complaint carefully and promptly and take reasonable steps to resolve it.

Refunds will be provided in accordance with your statutory rights.


8. Limitation of Liability

Services are provided to you with reasonable care and skill. Foreseeable risks which could arise include; loss of internet connection, new information/diagnoses that render Rachel Fletcher Nutrition unable to continue working with you.  I will take all steps to avoid such an occurrence and any liability to you is limited to the amount of any fees paid.

Rachel Fletcher Nutrition does not and cannot guarantee any specific results in respect of your health, relationship with food and body image.

There will not be no liability to you for any delay or failure to perform our obligations if the delay or failure is caused by circumstances outside my reasonable control.

9. Third Party Rights

No person other than the person provided with a copy of these Terms of Business shall be deemed to have the benefit of the services, or have any rights to enforce or rely on any of the terms.


10. Applicable Law

These Terms of Business are my standard terms and conditions of business and should at all times be construed in accordance with the laws of England & Wales.

The courts of England & Wales will have exclusive jurisdiction in relation to any claim, or dispute arising out of this engagement or any matter arising from it.

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